Publishers and Media companies are competing fiercely for the attention of subscribers and viewers. To stay attractive it is mandatory to keep closely connected to the viewership while maximizing each viewer’s personal customer experience. With our clients we encounter that in times where final customers are often overwhelmed by a relentless flood of information, media formats that allow customers to filter out the most relevant information are the true game changer. This is where the automated Botsystems from Botflux come into play. Our Botflux AIP provides an artificial intelligence platform that is modeled based on your customers’ requirements. Our bots are designed to put your customers back in control over the information they receive, making the pieces they choose that much more relevant for them.
Interacting with a BotFlux Bot features the same interaction that one would have with a real person. A bot can help navigating articles in publications or shows on TV. It can keep track of customers’ preferences and assist them in scheduling their media consumption according to their preferences. At the same time, this generates valuable data about the preferences of their viewership for the publisher. Moreover, for subscribers, bots can answer customer support queries and easily conduct short and direct user satisfaction surveys. The benefit to implementing Bot technology is that a Bot can be available 24 hours a day / 7 days a week and the responses can be tailored to always be exact and reliable. In total, bots allow greater proximity to viewers and subscribers while making the companies that employ them visionaries of the future to come.